FAQs

    • In-Store Purchases: No Returns/Exchanges
  • Sale Items: Any discounted or sale purchase is FINAL SALE.
    • Online Order?
      • Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
        • To be eligible for a return, your item must have been purchased Online, unused, and in the same condition that you received it (This includes the original packaging)
        • To complete your Online return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
        • There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
      • Refunds:
        • There is a restocking fee of 20% for applicable Online returns. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
        • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within (5) business of days.
      • Late or missing refunds:
        • If you haven’t received a refund yet, first check your bank account again.
        • Then contact your credit card company, it may take some time before your refund is officially posted.
        • Next, contact your bank. There is often some processing time before a refund is posted.
        • If you’ve done all of this and you still have not received your refund yet, please contact us at 2cuteafricanstore@gmail.com.
      • Exchanges (if applicable):
          • We only replace items if they are defective or damaged.  If you need to exchange your Online purchase, you have (3) business days from the date of purchase to inform us of any damage or defect. The exchange MUST be for an equal or greater subtotal value. Send us an email as soon as possible at 2cuteafricanstore@gmail.com and send your item to: 20729 NW 2nd Ave, Miami, FL 33169. We do not cover shipping cost to our location.
      • Shipping?
    • FREE SHIPPING PROMOTION -  By Default, your order will be shipped via USPS Standard Shipping.
        • Orders placed BY 12 Noon Eastern Standard Time, will ship the same day. Orders AFTER 12 Noon Eastern Standard Time will ship the next day
        • Shipping Options and Details:
          • USPS Retail Ground: 2-8 Days for Delivery.
          • Priority Mail: 1-3 Days for Delivery.
          • Priority Mail Express: Next Day Service
          • PostMates: On-Demand Local Same Day Delivery

      • Customer Service?
        • Add us to your Safe-Senders list: 2cuteafricanstore@gmail.com
        • Payments Accepted - We accept Visa, Mastercard, American Express, Discover Card, PayPal, Shopify Pay, and Apple Pay.
        • Place your order by phone - All you have to do is call: 786.271.5177. We can answer any questions you have, and make sure that your order is processed and delivered to you with the greatest care and quality.

      • Products?
        • Many of the items shown are handmade. The measurements provided are all approximate. The images will be reasonably similar to any items that you receive, but no two are exactly alike. Most people feel that this adds value to a product of this kind. We want to do all that we can to see you as a customer again. Even more than this, we want you to be so happy with your purchase that you can tell someone about us. All items are double checked before they are shipped to you to be certain that you are only getting the highest quality product.


      • Contact Us?
        • By Phone - 786.271.5177
        • By Email - 2cuteafricanstore@gmail.com
        • By Location - 14135 NW 7th Ave North Miami, FL 33168
        • Hours -
          • Monday, Tuesday and Wednesday: Closed
          • Thursday: 11:00 am - 4:45 pm
          • Friday and Saturday: 11:00 am - 5:45 pm
          • Sunday: 12:00 pm - 3:45 pm